Terms of Service

A. General Platform Terms

Article X – Donation Collection Services

DONATION POS Ε.Ε. provides payment technology support and digital donation collection services through physical and digital channels, including but not limited to POS, Smart POS, QR Codes, IRIS Payments, Donation Links, Donation Pages, Web Widgets and other electronic payment services.

DONATION POS may act as a technical intermediary for the facilitation of donations on behalf of partner organisations, foundations, associations, non-profit companies, NGOs, religious entities and other beneficiary bodies, pursuant to a relevant contractual relationship. DONATION POS does not collect or hold donor funds; funds are settled directly to the beneficiary organisation by the licensed Payment Service Provider (PSP).

Donations made through the platform's services are settled directly to the beneficiary bodies by the licensed PSP, in accordance with the terms of the respective cooperation agreement. DONATION POS does not collect, hold or intermediate the flow of funds.

Article X-A – Payment Service Providers & Non-custodial Architecture

DONATION POS is a technology platform provider (SaaS) and does not constitute a credit institution, payment institution or electronic money institution, nor does it itself provide payment services within the meaning of Greek Law 4537/2018 (PSD2). Payment transactions (authorization, capture, clearing, settlement) are executed exclusively by licensed third-party Payment Service Providers (the «PSPs»), in particular:

• Viva Payment Services S.A. (Viva Wallet, viva.com) — an authorised institution supervised by the Bank of Greece (PSD2), via Viva Smart Checkout and the Viva Marketplace / ISV (sub-merchant) model;
• Stripe Payments Europe, Ltd. — an authorised Electronic Money Institution supervised by the Central Bank of Ireland, for card-not-present transactions via Stripe Connect (connected accounts / destination charges).

DONATION POS reserves the discretion to select, designate and change the Payment Service Provider (PSP) used for each service, channel or transaction (indicatively: digital donations, POS, subscriptions), depending on the nature of the service, availability, geographic coverage, cost, technical specifications and compliance requirements, without this altering the substantive rights of the beneficiary organisation.

For beneficiary organisations enrolled in the connected account / sub-merchant scheme of the respective PSP, donor funds are captured, processed and settled directly to the organisation's bank account (IBAN) by the licensed PSP. At no stage does DONATION POS hold, control, comingle or have access to donor funds (non-custodial architecture); it receives solely its service fee, withheld by the PSP as an application/platform fee.

Card data (PAN, CVV2, expiry date) is collected, encrypted and processed exclusively within the PSPs' PCI-DSS Level 1 certified environment, using tokenization and point-to-point encryption (P2PE) for card-present transactions, as well as Strong Customer Authentication (SCA / 3-D Secure 2) under PSD2 for card-not-present transactions; DONATION POS never receives, transmits or stores cardholder data. Integration with the PSPs is implemented over encrypted channels (TLS 1.2+), OAuth2 (client credentials grant) authorization, cryptographically signed webhooks and idempotency mechanisms for reliable reconciliation and clearing/settlement of transactions.

Identification (KYC/KYB) of the beneficiary organisation and its legal representative is carried out by the PSP, in accordance with Greek Law 4557/2018, PSD2 and EU AML directives. Acceptance of donations through the platform requires completion of the organisation's onboarding with the licensed PSP, so that settlement is always carried out directly to the organisation, without any retention of funds by DONATION POS.

Article XI – Representations of Beneficiary Organisations

Each organisation using the services of DONATION POS represents and warrants that:

• a) it is a lawfully established and operating organisation,
• b) it is entitled to receive donations in accordance with applicable law,
• c) it holds all required licences, approvals or authorisations,
• d) it bears sole responsibility for the lawful use and allocation of the donations it receives.

Article XII – Commissions and Fees

Upon settlement by the licensed PSP, the following may be withheld by it, before crediting the beneficiary organisation:

• payment provider fees,
• banking charges,
• agreed commissions,
• transaction management costs,
• chargebacks, refunds,
• other lawful charges related to the provision of the services.

Article XIII – Anti-Money Laundering

DONATION POS may request identification data of natural or legal persons and suspend or discontinue the provision of services where required for compliance with Greek Law 4557/2018 on the prevention and suppression of money laundering, or at the request of a competent authority or payment provider.

Article XIV – Limitation of Liability

DONATION POS is not liable for:

• acts or omissions of the beneficiary organisations,
• the use of donations by the organisations,
• delays of banks or payment providers,
• technical malfunctions of third-party systems,
• force majeure events.

Article XV – Governing Law

These Terms of Service are governed by Greek Law. The Courts of Athens shall have exclusive jurisdiction over any dispute arising from or related to them.

B. Equipment Supply and Use Terms

B1. Equipment Purchase

Scope of Terms

These terms govern the supply and use of terminal equipment suitable for card transactions (the 'Equipment') offered for purchase or rental by DONATION POS, registered at 218 Thiseos Ave., Kallithea 17675, VAT 802572430, Tax Office KEFODE Attica.

The Business submitting an order declares that it has read, understood and unconditionally accepts these terms. Submitting an order is equivalent to entering into a Contract.

1. Purchase from Donation Pos

1.1 Donation Pos offers the purchase of Equipment according to the applicable commercial offer, subject to full payment of the relevant invoice.

1.2 Resale, transfer of ownership or granting of use to third parties without the express consent of Donation Pos is prohibited.

1.3 The Equipment is certified according to the guidelines of the Bank of Greece, VISA/MasterCard/Amex/China Union Pay and PCI-DSS.

1.5 Donation Pos is not a credit institution and is not liable for acquiring contracts with Banks.

2. Orders

2.1 For a valid order, the Business must have entered into a card acceptance agreement (Visa, MasterCard, Amex, etc.).

2.5 Stated prices exclude VAT and shipping costs. Prices may change at any time at the discretion of Donation Pos.

2.7 To cancel an order before delivery, submit a request through the contact form.

3. Financial Terms

• One-off payment of the price upon purchase.
• Monthly support charge, payable in advance.
• If the advance payment is not made, Donation Pos may suspend operation without notice.
• In case of contract termination, prepaid charges are non-refundable.

4. Equipment Delivery

4.1 Shipping within 2–5 business days, exclusively within Greece. Donation Pos is not liable for delays.

4.2 Shipping by courier, with installation instructions and telephone support.

5. Warranty – Maintenance

Warranty is provided by the manufacturer. Faults are reported through the support form. Excluded from coverage: batteries, power supplies, plastic parts and faults due to misuse.

6. Rules of Proper Use

• Use according to the manufacturer's instructions.
• Any interference with the Equipment or its wiring is prohibited.
• Granting use to a third party without written consent is prohibited.
• Immediate notification to Donation Pos in case of loss, theft or malfunction.

7. Withdrawal – Termination

7.1 Return within 14 calendar days of delivery, with intact packaging and Equipment in excellent condition. The price is refunded less return costs.

7.2 In case of breach of terms, Donation Pos may suspend operation without notice.

7.3 Upon termination of cooperation, the Business returns all relevant material within 10 business days.

8. Liability – Force Majeure

Donation Pos bears no liability for inability to fulfil obligations due to fault or force majeure, nor for entries made through the Equipment.

9. Personal Data – Confidentiality

The collection and processing of personal data is governed by the Privacy Policy, in accordance with the GDPR (EU 2016/679).

B2. Equipment Rental

1.1 Donation Pos offers the rental of Equipment for the period stated in the order. After expiry, the lease is renewed indefinitely on the same terms, as long as the Business continues to pay the rent.

1.3 Sale, subletting or granting of use to third parties without express consent is prohibited.

Rental Financial Terms

• Monthly rent, payable in advance at regular intervals.
• On early termination before the minimum term, the Business owes the total of the rent.
• Prepaid rent is non-refundable in case of contract termination.

7.5 In case of loss, theft or destruction: a charge equal to the value, reduced by 25% within the initial period or by 50% thereafter.

C. Service Terms – Subscriptions & SEPA Transactions

Billing Method

Subscriptions are charged via SEPA Direct Debit upon registration of the IBAN at sign-up.

Subscription Duration & Frequency

• Monthly Subscriptions: charged automatically each month on the corresponding sign-up date.
• Annual Subscriptions: charged once a year on the sign-up date.

Renewal & Cancellation

Subscriptions renew automatically until cancelled. Cancellation can be made at any time before the next scheduled charge.

Payment Failure

On a SEPA payment failure, a retry may be made or an update of payment details may be requested.

Refunds

Subscriptions are non-refundable after being charged, unless a special case is approved by the company.

Acceptance of Terms

By registering and entering your IBAN you accept these terms of service and the payment policy.